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Customer Support ComparisonUpdated for 2026

Zendesk vs Crisp Pricing

Side-by-side pricing plans, free tier limits, starting costs, and high-resolution desktop and mobile pricing page captures for Zendesk and Crisp.

Entry Cost Comparison
Zendesk: $19/mo vs Crisp: $45/mo

Entry pricing before additional seats or usage volume.

Free Plan Availability
Zendesk: No Free Plan
Crisp: Free Plan Available
Annual Discount Option
Annual savings available (typically 15–25%)

Switch billing period above to inspect annual pricing tier tables.

Head-to-Head Pricing MatrixComparing 2 software tiers
Metric
Zendesk logo
Zendesk
Crisp logo
Crisp
Starting Price$19/mo$45/mo
Free Tier—Yes
Free Trial14 days14 days
Pricing Modeltieredtiered
Annual Billing DiscountAvailable (15–25% savings)Available (15–25% savings)
CategoryCustomer SupportCustomer Support

Official Pricing Page Captures

Scroll inside frames to inspect full tier details
Zendesk logo
Zendesk

zendesk.com

Zendesk pricing page screenshot
Crisp logo
Crisp

crisp.chat

Crisp pricing page screenshot

Frequently Asked Questions: Zendesk vs Crisp

Which is cheaper, Zendesk or Crisp?

Zendesk starts at $19/mo, while Crisp starts at $45/mo. Your actual cost will depend on team size, required features, and billing commitment (monthly vs annual).

Does Zendesk or Crisp offer a free plan?

Zendesk does not provide a permanently free tier. Crisp also includes a free plan option.

Can I save money with annual billing?

Yes, opting for upfront annual billing typically secures a 15% to 25% discount compared to monthly rates on both platforms.

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